Do Easy Interactions Neglect Experience?

The title is probably a touch of click bate, but there’s a lot of merit to this article.

Brian Millar at Wired:

We should be wary of only designing for ease of use. There’s a lot to be said for designing for difficulty of use.

Motivation, mastery, pleasure–Brian’s points are worth considering in the context of your product. It’ll be a hard sell to product management to purposefully frustrate your customers on the off-chance they’ll feel rewarded.

As with anything, focusing on a single element makes us lose site of the whole. If we over-stress ease of use, do we end up creating such a sterile environment there’s no emotional investment in the product?

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